Privacy Policy

Alvynn is committed to protecting the privacy of our players in Canada and elsewhere. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when users access our services. The page describes the categories of data we handle, the purposes for processing, the security measures we apply, and the choices available to you about your information. Our approach follows applicable privacy principles and is designed to be clear, practical, and aligned with responsible gaming and anti‑money laundering requirements.

Types of Data We Collect

To operate accounts and deliver services, we collect personal information such as full name, date of birth, email address, phone number, mailing address, and identity documents for KYC verification. Technical data is gathered automatically and includes IP addresses, device and browser details, operating system, and session logs. Transactional records cover deposits, wager history, withdrawals, payment method details, and currency (CAD where applicable) to manage payments and comply with financial regulations.

How Information Is Used

Primary uses of personal and transactional data include account creation and management, processing deposits and withdrawals, verifying identity for anti‑money laundering checks, and enforcing age restrictions. Analytical and technical data help us maintain platform stability, improve security, detect fraud, and tailor responsible‑gaming interventions. Customer support teams access relevant records to resolve inquiries and disputes in a secure manner.

Data Protection and Security Practices

Strong technical and organizational safeguards are in place to protect your information. Network traffic is encrypted using modern TLS standards, sensitive data is stored with encryption at rest, and access controls restrict employee access on a need‑to‑know basis. Regular security assessments, vulnerability scanning, and staff training are performed, and we maintain incident response procedures and backups to minimize risk.

Cookies and Tracking Technologies

Cookies, web beacons, and similar technologies are used to enable core site functions, remember preferences, analyse usage patterns, and support fraud prevention. Third‑party analytics and advertising partners may deploy cookies to provide aggregated insights or targeted advertising. Browser settings allow you to block or delete cookies, and we provide preference controls where feasible.

User Rights Regarding Their Data

Individuals may request access to their personal data, correction of inaccuracies, and deletion where retention is not required for legal or regulatory purposes. Requests can be submitted to our support team and will be processed in accordance with applicable law. Right to restriction, portability, or objection to processing may apply; we will provide guidance and respond within reasonable timeframes.

Data Sharing and Third Parties

We share information with service providers and processors such as payment processors, identity verification vendors, game and platform providers, and fraud prevention partners under contract and confidentiality obligations. Data may also be disclosed when required by law, regulatory requests, or to protect safety and prevent abuse. Aggregated or anonymized data may be used for analysis without identifying individuals.

Policy Updates

Changes to this Privacy Policy will be posted on our site with an updated effective date and, when appropriate, notified to users by email. Continued use of our services after notification constitutes acceptance of the revised terms. For questions or to exercise privacy rights, contact our support team and we will respond promptly.