General Terms and Conditions

These Terms and Conditions describe the rules that govern your use of Alvynn’s online casino and related services in Canada. They explain the relationship between us and our users, set out account obligations, and outline how we handle deposits, withdrawals and promotions. By registering an account and using the platform you agree to follow these rules and any additional terms that apply to specific offers or services.

Account responsibilities

You are responsible for keeping your account details accurate and up to date. Only one account per person is permitted. Protect your login credentials and notify us immediately if you suspect unauthorised access. We may suspend or close accounts where we suspect fraud, money laundering, chargebacks, collusion, bonus abuse or other breaches of these Terms. Long periods of inactivity may result in account restrictions in line with our policies.

Eligibility requirements

To use our services you must meet local legal requirements for online gambling. In Canada this commonly means you must be at least 19 years old unless your provincial law allows 18. Residents of jurisdictions where online gambling is prohibited are not eligible to open an account. We may verify your age and identity before allowing play or processing withdrawals.

Acceptable platform use

You must not use the platform to attempt to circumvent geographic limits, interfere with fair play, run bots or software intended to gain an unfair advantage, or otherwise disrupt services. Using VPNs to bypass geo-blocks is prohibited. Any behaviour intended to exploit system flaws or promotional conditions may lead to suspension, confiscation of winnings and account closure.

General bonus and promotion rules

All promotions are subject to their specific terms and conditions. Offers may include wagering requirements, game contribution rules, maximum bet limits while wagering and expiry dates. Certain payment methods may be excluded from promotional eligibility. Only one bonus may be active where specified. Suspected bonus abuse or non-compliance with these rules may result in forfeiture of bonus funds and winnings.

Deposits and withdrawals

We support a range of payment methods suitable for Canadian players; availability may vary by province and by verification status. Deposits are credited according to the provider used. Withdrawals are subject to verification checks - including identity and payment method verification - before funds are released. Minimum and maximum transaction limits may apply and can vary by method and by VIP level. Third-party processing fees may apply and we reserve the right to place temporary holds while we investigate a transaction or comply with regulatory checks.

Verification and KYC

KYC documentation such as government-issued ID and proof of address may be required before processing withdrawals or when we consider it necessary to meet AML and security obligations. Provide accurate documents to avoid delays.

Dispute resolution

If you have a complaint contact our support team via live chat or email. We will investigate and aim to respond promptly. If a dispute cannot be resolved through our support channels we will escalate it to our compliance team for further review. Decisions are made in accordance with these Terms and applicable law.

Updates to terms and conditions

We may update these Terms from time to time. Material changes will be posted on the site and, where appropriate, notified to you by email. Continued use of the service after updates indicates your acceptance of the revised Terms. If you do not agree with a change you should stop using the service and close your account in accordance with the account closure process.