Responsible Gambling Policy

At Alvynn we take safer gambling seriously. We aim to keep play safe and under control by offering practical tools, clear information, and easy access to help. Our policy is focused on protecting players, preventing harm, and supporting anyone who needs a break or professional assistance.

Player protection principles

We design our site and services to promote responsible play. That means clear account controls, transparent rules around time and money spent, and a supportive approach when someone shows signs of difficulty. We expect players to act responsibly and we commit to intervening when behaviour indicates a risk.

Activity-control tools

Players can manage their account activity directly from their profile. Available controls include:

Deposit limits - set daily, weekly, or monthly caps to control spending.
Loss limits - restrict total losses over a defined period.
Session limits and reality checks - set maximum session lengths and receive reminders to take breaks.
Temporary account breaks - take a short pause from play for a set number of days.
Self-exclusion - block access for longer periods, from several months to indefinite.

How to set limits

Limits are available in Account Settings. You can lower limits immediately; increasing limits may include a cooling-off period for your protection. If you need assistance, contact our support team and we will explain the options and process.

Recognizing problematic behaviour

Watch for signs that gambling is becoming a problem, such as:

Spending more than intended or chasing losses.
Neglecting work, family, or other obligations.
Borrowing money or lying about play.
Repeatedly increasing deposit or loss limits.

Practical tips for staying in control

Set a budget and never gamble money you cannot afford to lose.
Use daily or weekly deposit limits and stick to them.
Schedule breaks and enable session time limits.
Avoid gambling when stressed, under the influence, or using credit.
Talk to someone you trust if you feel your play is slipping.

Self-exclusion and account closure

If you choose self-exclusion, we will disable access, block marketing messages, and restrict deposits. Self-exclusion options vary in length and may be combined with account closure. Contact support to start the process and to confirm any follow-up steps.

Professional help and support organisations

If you need extra support, please reach out to local and national resources. Examples include Gamblers Anonymous, provincial problem gambling helplines such as ConnexOntario (where available), and treatment centres like the Centre for Addiction and Mental Health. These organisations provide confidential counselling, peer support, and practical advice. If you are unsure where to start, our support team can point you to appropriate local services.

We encourage responsible use of the tools above. If you have concerns about your account or another player, contact our support team and we will respond promptly and respectfully.