Get in touch with our team
If you need help, our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Contact us via live chat, email, or phone and we’ll respond promptly. For account or payment queries, have your account ID and recent transaction details on hand to speed up verification. We offer convenient communication channels for Canadian players and aim to resolve most requests during the same business day.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email - fastest contact) |
| General enquiries | [email protected] (non-urgent queries, Mon-Fri, 09:00-18:00) |
| Affiliate enquiries | [email protected] (partnerships and marketing) |
| Payments | [email protected] (withdrawals and billing) |
| Phone | +1 416 582 9473 |
| Working hours | 24/7 |
Contact by email
Email is our preferred contact method for detailed requests, account issues, or any case that requires explanations or document uploads. Please send messages to [email protected] with a clear subject line and up-to-date contact details to avoid delays. Include your account ID and attach any requested documents so our team can review and respond efficiently.
Send us a message
Response Time
Our support team aims to respond quickly: most inquiries are answered within one business day. Simple account and payment questions are usually handled the same day, while more complex issues (verification, disputed transactions or technical investigations) can take several days to resolve depending on the case. We’ll keep you updated until the issue is closed.
Feedback
Please share your feedback, suggestions, or ideas to help us improve the site. We review every message carefully and use your input to refine features, promotions and customer support. Your comments help us catch issues, prioritise changes, and make the experience smoother for all Canadian players. Thank you for taking the time to help us get better.